Shipping policy
JAMES HUGHES
Thank you for shopping with JAMES HUGHES. We specialize in a diverse range of luggage and bag products, including travel suitcases, daily backpacks, handbags and storage bags suitable for travel, work and daily use. We strive to provide reliable order processing, rigorous pre-shipment inspections and secure packaging to ensure every luggage item is delivered accurately and in excellent condition to customers worldwide.
1. Order Processing Time
Once your order is successfully confirmed, our warehouse team will complete internal review, quality inspection and protective packaging within 1 to 3 business days. Weekends and official public holidays are not included in the processing schedule and will not cause workday delays.
During peak shopping seasons, promotional events and high-order-volume periods, standard processing timelines may be slightly extended. We will send formal email notifications to all customers promptly if any substantial order delays occur, keeping everyone fully informed of updated progress.
2. Shipping Rates and Delivery Estimates
Shipping fees are automatically calculated based on your package’s weight, size and final delivery destination. All shipping costs will be clearly displayed on the checkout page before payment, ensuring complete pricing transparency.
Estimated delivery times:
Standard Shipping: 15 business days
The stated delivery timeframe is an estimated reference and does not serve as a guaranteed arrival date. Actual delivery progress may be affected by multiple uncontrollable factors, including logistics carrier delays, ongoing customs clearance procedures, adverse weather conditions, regional logistical limitations and local holidays.
3. Shipment Confirmation and Order Tracking
After your luggage order completes all pre-delivery checks and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking number and logistics inquiry details.
Please note that tracking information will not update immediately after dispatch. Due to standard global logistics system synchronization, real-time tracking data and transit status will become fully accessible within 24 to 48 hours after shipment.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to avoid delivery errors or parcel returns.
JAMES HUGHES holds no responsibility for misdelivery, delivery failure or parcel losses caused by incorrect or incomplete address information provided by customers. Any package returned to our warehouse due to address mistakes will require additional reshipping fees, which shall be borne solely by the customer for re-delivery services.
5. Lost or Damaged Packages
Lost Packages:
If your luggage parcel is confirmed missing or untraceable during international transit, please contact our customer support team and provide your valid order details within 7 days after the expected delivery date. We will coordinate with logistics providers to conduct a thorough investigation.
Damaged Items:
If your luggage products arrive with structural damage, broken accessories, fabric defects or damaged outer packaging, please submit an after-sales request within 48 hours upon delivery. Clear original photos of both damaged items and complete packaging are required for official verification. Our team will evaluate your case and resolve the issue efficiently.
6. Luggage Care and Usage Notice
Each luggage product is equipped with professional care instructions tailored to its material and structure. Proper daily use, regular cleaning and correct storage methods can effectively prevent wear, deformation and aging, greatly extending product service life.
JAMES HUGHES is not liable for product damage, deformation or accessory failure resulting from improper maintenance, overloading, rough handling, unauthorized modification or personal misuse of luggage items.
7. International Shipping and Customs Notice
All international cross-border shipments may be subject to import duties, customs taxes and other clearance fees imposed by local customs authorities of the destination country. All such additional charges are the customer’s sole responsibility and are not included in product prices or standard shipping fees.
8. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: JAMES HUGHES
Phone number: +1 917-520-4813
Email: contact@somersetsourcing.shop
Physical address: 4208 Harding Pike, Nashville, TN 37205, United States